Overview
New branded onboarding gives each new hire a secure, company-branded onboarding experience with sign-in, custom welcome pages, and personalized content for your company and workplaces.
It helps HR teams create a more consistent first impression while still guiding employees through required profile details, forms, and documents.
Before you start
You need Admin access to company settings to set this up.
Prepare brand assets in supported image formats (for example: JPG, PNG, GIF, WebP, AVIF, HEIC).
Decide who will own ongoing updates (HR, People Ops, or Employer Branding), especially for:
Welcome message content
Workplace-specific content
Gallery images
Step-by-step setup
Go to Settings -> Onboarding.
In General, turn on Enable branded onboarding.
Set your Default template (used as your company's default onboarding template).
In the Branding section (General tab), configure your welcome screen:
Logotype: Upload or remove your onboarding logo.
Button color: Pick your button color.
Cover image: Upload a cover image for sign-in/welcome pages, and use Reposition if needed.
Title: Optional custom title (default is "Welcome to {company name}!").
Title color and Cover image overlay: Improve readability on top of images.
Use Preview page to validate the final look.
Open the Pages tab to configure branded content pages:
Banner: Upload the banner shown on onboarding content pages; use Reposition as needed.
Company -> Introduction: Add your company-wide onboarding message.
Company -> Extra content:
Enable Picture gallery
Add up to 9 images
Reorder images to control display order
Workplaces: Open each location and add:
Message (Message tab)
Preview image (Extra content tab)
Edit the message and add extra content to make the page feel more personal to your brand.
Use Preview page from Company/Workplace screens to check employee-facing results before rollout.
How to use it day to day
Once enabled, new hires use the branded onboarding flow:
Open onboarding link and click Start your journey.
Enter email on Sign in to your onboarding.
Click Continue.
On Check your email, enter the 6-digit code.
Continue onboarding in:
Introduction
Profile completion
In profile completion, employees may see sections like:
Personal details
Bio
Identification
Bank details
Home address
Emergency contacts
Forms (when assigned)
Documents (when assigned)
Best practices and tips
Keep welcome copy short and warm (first-day clarity beats long text).
Use high-contrast cover/banner images so text stays readable.
Always test with Preview page before publishing changes.
Keep workplace pages current (office moves, updated maps/photos, local onboarding tips).
Use the gallery for culture moments, not generic stock images.
Review content quarterly to keep onboarding fresh and accurate.
Examples
Global company with multiple offices HR sets a shared company introduction, then each office adds local details and a workplace preview image so new hires get both global context and local guidance.
Fast-growing startup People Ops enables branded onboarding, adds a founder welcome message, and uploads a small culture gallery to make remote hires feel connected before day one.
Troubleshooting and FAQ
I can't see "Enable branded onboarding." This usually means the feature is not available for your account yet. Contact support/admin to enable access.
A new hire says they can't sign in. Confirm they are using the same personal email linked to their onboarding. If the email does not match, they'll see: "Email does not have access to this onboarding."
The code is rejected. Ask them to request a new code and enter it quickly. Codes expire after about 10 minutes. They can also check spam/junk.
The cover/banner looks cropped incorrectly. Use Reposition after upload to adjust the image focus point.
Why can't I add more gallery photos? The company gallery supports a maximum of 9 images.
Can managers edit branded onboarding settings? Only users with settings access at the superadmin level can configure these branding settings.